Terms & Conditions
Last updated: Aug 10, 2026
These Terms and Conditions govern your use of the Beam Wellbeing Pty Ltd (Beam, we, us, our) website and your engagement with our allied health services, including psychology, speech pathology, occupational therapy, behaviour support, and mental health programs. By accessing our website or engaging our services, you agree to these terms.
About our services
Beam provides evidence-based, person-centred, neuro-affirming allied health services to children, teens, adults, and families across our clinics, in schools, at home, and via telehealth. Our services are delivered by qualified practitioners in accordance with their relevant professional and regulatory standards.
Information provided on our website is general in nature and is not a substitute for individual clinical advice, assessment, or treatment. If you are experiencing a crisis or emergency, please contact 000 or a crisis support service, as set out on our Crisis Numbers & Helpful Contacts page.
Appointments and referrals
Some of our services require a referral from a GP or other health professional, particularly where Medicare rebates or specific funding arrangements apply. It is your responsibility to ensure any required referral or NDIS plan authorisation is current and provided to us prior to your appointment.
We ask that you provide as much notice as possible if you need to cancel or reschedule an appointment. Our current cancellation policy, including any applicable fees, is available on request or as set out in your service agreement.
Fees and payment
Fees for our services are set out on our Fees page or in your individual service agreement, and may be subject to change. Where applicable, we will provide information about Medicare rebates, NDIS funding, and private health insurance claiming to help you understand your out-of-pocket costs. Payment is required in accordance with the terms provided to you at the time of booking or in your service agreement.
NDIS participants
For clients funded under the National Disability Insurance Scheme, our services are delivered in accordance with the NDIS Practice Standards and the NDIS Code of Conduct. Our engagement with NDIS participants is also governed by the relevant service agreement and, where applicable, the NDIS Terms of Business.
Client responsibilities
To help us provide safe and effective care, we ask that you:
- Provide accurate and complete information relevant to your care
- Attend appointments on time or provide reasonable notice of changes
- Treat our staff and other clients with courtesy and respect
- Follow agreed treatment plans and communicate any concerns about your care with us
Confidentiality and privacy
We handle personal and health information in accordance with our Privacy Policy and applicable privacy legislation. Information shared with other treating practitioners, schools, or support coordinators will generally require your consent, except where disclosure is required or permitted by law.
Website use
You may use our website for lawful, personal, and non-commercial purposes. You must not use our website in a way that could damage, disable, or impair its operation, or attempt to gain unauthorised access to any part of our systems.
Intellectual property
All content on our website, including text, graphics, logos, and images, is owned by or licensed to Beam and is protected by Australian copyright and intellectual property law. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
Limitation of liability
To the extent permitted by law, Beam is not liable for any indirect, incidental, or consequential loss arising from your use of our website or engagement with our services, except where such liability cannot be excluded under the Australian Consumer Law or other applicable legislation. Nothing in these terms limits any rights you may have as a consumer under Australian law.
Complaints and feedback
If you are unhappy with any aspect of our service, we encourage you to raise this with us directly so we can work with you to resolve it. Complaints can be made in writing or verbally to the contact details below. If you are not satisfied with our response, you may escalate your complaint to the relevant professional registration body, the NDIS Quality and Safeguards Commission, or the applicable state health complaints body.
Changes to these terms
We may update these Terms and Conditions from time to time. Continued use of our website or services following any update constitutes your acceptance of the revised terms.
Governing law
These terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of the courts of New South Wales.
Contact us
Beam Wellbeing Pty Ltd Phone: 02 4954 9333 Post: Unit 13, 363 Hillsborough Rd, Warners Bay, NSW 2282